1. Who We Are
Iron Island Marketing LLC d/b/a Velvet Echo (“Velvet Echo,” “we,” “us”) operates velvetecho.co and related sites and apps. Contact: support@velvetecho.co.
2. Information We Collect
Account & contact information
Email address, username or display name, age-attestation signals, and communications you send to support.
Chat & usage data
Messages you send to AI companions, session metadata (timestamps, feature used, approximate duration), device/browser type, IP address, and diagnostic logs needed to operate and secure the Services.
Payment data
Payments are processed by third-party processors such as CCBill (and any other processor we designate). We do not store full payment card numbers on our servers. Processors may collect billing name, address, card or alternative payment details, and transaction records under their own privacy policies.
Cookies & similar technologies
We and our providers may use cookies, local storage, and similar tools for session continuity, preferences, analytics, fraud prevention, and performance.
3. How AI Processes Conversations
When you chat with a companion, your prompts and conversation context are sent to our servers and to AI model providers (such as large-language-model APIs) and, where enabled, text-to-speech providers, solely to generate replies and audio. Providers process data under their terms and security controls. Do not submit sensitive personal data you would not want processed by cloud AI systems (for example, government IDs, precise financial account numbers, or health records).
4. How We Use Information
- Provide, maintain, and improve the Services;
- Process transactions and prevent fraud or abuse;
- Enforce our Terms and Acceptable Use Policy;
- Respond to support requests and legal obligations;
- Analyze aggregate usage to improve reliability and experience.
5. Sharing
We may share information with:
- Service providers (hosting, AI inference, TTS, email, analytics, security);
- Payment processors (e.g., CCBill);
- Authorities when required by law or to protect rights, safety, and security;
- Successors in a merger, acquisition, or asset transfer.
We do not sell your personal information for money in the traditional sense. If “sale” or “sharing” is defined broadly under state law (including certain advertising uses), you may have opt-out rights as described below.
6. Your Privacy Rights (CCPA / similar)
Depending on your location, you may have rights to:
- Know / Access categories and specific pieces of personal information we hold;
- Delete personal information, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of sale/sharing of personal information where applicable;
- Non-discrimination for exercising privacy rights.
To exercise rights, email support@velvetecho.co with the subject “Privacy Request.” We may need to verify your identity before fulfilling a request.
7. Retention
We retain information as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Chat logs may be retained for safety, abuse prevention, quality, and operational purposes, then deleted or de-identified according to our retention practices.
8. Security
We use reasonable administrative and technical safeguards. No method of transmission or storage is 100% secure.
9. International Users
If you access the Services from outside the United States, you understand your information may be processed in the U.S. and other countries where our providers operate.
10. Children’s Privacy
The Services are strictly 18+. We do not knowingly collect personal information from anyone under 18. If we learn we have done so, we will delete it promptly.
11. Changes
We may update this Policy and will revise the “Last updated” date above. Continued use after updates means you accept the revised Policy.
12. Contact
Privacy questions: support@velvetecho.co.