1. Payment processing
Payments may be processed by third parties such as CCBill. Your card statement may show the processor’s billing descriptor rather than “Velvet Echo.” Billing support may require the transaction date, amount, and email used at checkout.
2. One-time purchases & session unlocks
Date unlocks, chat sessions, and similar one-time digital products are generally delivered immediately upon successful payment. Because digital content is consumed at once, all sales are final except where required by law or expressly approved by us as described below.
3. Credits
Credits (if offered) are a limited license to use paid features inside Velvet Echo. Credits have no cash value, are non-transferable, and are not redeemable for money except where mandatory law says otherwise. Unused credits may expire if an expiration is disclosed at purchase.
4. Subscriptions
If you purchase a subscription, it renews automatically at the then-current price until you cancel according to the cancellation instructions provided at checkout or in your account/processor portal. Cancel before the renewal date to avoid the next charge. Cancellation stops future renewals; it does not automatically refund the current period.
5. Refund requests
We may consider refund or credit requests on a case-by-case basis for clear technical failure that prevented delivery (for example, verified payment without access), duplicate charges, or other exceptional circumstances. Email support@velvetecho.co within 48 hours of the charge with:
- Date and amount of the charge;
- Email / account used;
- A brief description of the issue.
Completed AI chat time, consumed media, or buyer’s-remorse requests are typically not refundable.
6. Chargebacks
Adult payment processors treat friendly fraud and unjustified chargebacks seriously. Before filing a chargeback, contact us so we can help resolve access or billing issues. Unwarranted chargebacks may result in account suspension and reporting to the processor. We reserve the right to contest chargebacks with delivery and usage logs.
7. Pricing & taxes
Prices are shown at checkout and may change. Applicable taxes or processor fees may apply.
8. Contact
Billing help: support@velvetecho.co.